Table of Contents

  1. Welcome To Fullers
    1. A Little About Us
  2. Important Issues Before You Start
    1. Safety At Work
    2. Health and Hygiene
  3. Serving Drinks
    1. Pouring a pint of Lager
    2. Pouring a pint of Real Ale
    3. Pouring a pint of Guinness
    4. Serve a Spirit and Mixer
    5. Serve a Glass of Wine
    6. Serve Bottled Drinks
  4. Cellar Management
    1. Changing a Barrel of Lager
    2. Changing a Barrel of Ale
    3. Change the Spirit on an Optic
  5. General Subjects
    1. Checking the Age of Customers and Asking for ID
    2. Calling Time and Last Orders
    3. Ensuring that the Pub is Clean and Tidy
    4. Washing Glassware
    5. Dealing with Customers Under the Influence of Alcohol
  6. At The Brewery
    1. The Brewing Process
    2. Tasting Notes
  7. Questions
    1. Question Set 1
    2. Question Set 2
    3. Question Set 3